Make every banking interaction feel effortless
From a first loan enquiry to an everyday account question, Talisma AI agents understand the customer, find the right information and keep the next step moving — without making people repeat themselves.
AI Banking Core
Active & VerifiedWhat changes for your customers
Lending · Everyday banking · Customer care
Fewer abandoned applications
Guide prospects from enquiry to a complete, verified application in one connected journey.
Answers grounded in real accounts
Explain transactions, charges, transfers and card issues using the customer’s actual records.
Help before a problem occurs
Prompt customers about low balances, expiring mandates, KYC refreshes and maturing deposits.
AI that understands the request and moves the work forward
Each journey combines specialised agents. Customers experience one clear conversation; your teams receive complete information, visible progress and the right exceptions for human review.
Turn interest into a ready-to-review application
A guided journey from the first enquiry through KYC, financial evidence and the lending decision.
Customers should not need several calls to understand eligibility, submit documents or find out what happens next. Talisma keeps the entire application conversation connected and gives your team a clean, organised case to review.
Less drop-off, fewer callbacks and a faster path to a credit decision.
Specialised AI agents in this journey
The Onboarding Concierge
Understands the customer’s loan need, checks basic eligibility and gathers application details and KYC documents in one guided conversation.
Identity Verification and KYC Agent
Checks that the application is complete and validates PAN, Aadhaar and other identity credentials against KYC requirements.
Financial Evidence Agent
Collects income, employment, banking and financial evidence, tracks missing items and organises verified documents for underwriting.
Credit & Compliance Agent
Applies lending policies and risk rules, highlights exceptions and recommends whether a case should proceed, stop or receive human review.
AI Communication Agent
Sends personalised reminders, progress updates, confirmations and lifecycle messages across the customer’s preferred channels.
Give customers useful answers at the moment they need them
Everyday account support that is specific, proactive and connected to the customer’s history.
Generic help articles do not solve a declined card or explain an unfamiliar debit. Talisma looks at the customer’s own account and interaction history, explains what happened and makes sure service issues reach the right owner.
Clearer answers, quicker resolutions and fewer avoidable service calls.
Specialised AI agents in this journey
Account & Transaction Query Agent
Explains debits, charges, transfer status, declined cards and balance details using the customer’s actual statement and account records.
Complaint Intake & Processing Agent
Captures what went wrong, reviews the account and interaction history, routes the case with a resolution timeline and keeps the customer updated.
Account Health & Action Alert Agent
Warns customers about low balances, expiring cards or mandates, KYC refreshes, maturing deposits, dormancy and unclaimed funds — without turning help into a sales pitch.
Customers can speak or write naturally
Talisma understands intent across voice and email, brings the customer’s context into the conversation and handles routine next steps. When judgement or empathy is needed, it hands over with the history already attached.
- One context across channels
- Automatic intent and detail capture
- Human handover without repetition